CULTIVATORS’ delivers the products purchased by you through Ecommerce Channels.
The products/orders will be processed for delivery/shipment after making advance payment / prior payment.
The delivery of the products/orders is processed at such address which is provided by the customer. CULTIVATORS’ or its service providers (delivery partners) do not have any obligation to verify the details of the delivery address provided by the customer. You agree and understand that CULTIVATORS’ shall not be responsible in any manner whatsoever for:
The Delivery of the product (s) usually takes six (6) to eight (8) working days after acceptance of an order. The Delivery times are affected/determined by product availability, geographic location of customers, customers’ shipping destination, and the delivery partner's time to deliver the products at the customer’s location. Whilst CULTIVATORS’ will aim at delivering the products to the customer at the earliest, the delivery may be delayed in case of force majeure events, festivals, or under circumstances that may be beyond the control of CULTIVATORS’.CULTIVATORS’ will try their best to provide you the product (s) as soon as possible.
What is the range of locations to which CULTIVATORS’ ships their products?
CULTIVATORS’ ships its products all over India.
Are there any shipping charges applicable to my order?
No, there are no shipping charges.
My order has been shipped. Now how can I track it?
What to do if my order shows delivered, but I haven’t received it?
You need to report the non-delivery of the order on email@example.com, within twenty-four (24) hours of receiving the delivery notification by Courier Partner.
How can I find out more information about my order?
You can email us at firstname.lastname@example.org. Speak with one of Our customer service executives through the chat functionality.
*Please note: The above terms of shipping and delivery apply to the purchases made through the Website.
If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via Sending an email to our customer support team at email@example.com to cancel your order along with your order ID details. (Monday To Saturday, 9 AM to 6 PM)
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we will process the refund within 24 to 48 business hours after receiving the cancellation request and the amount will reflect in your account within 6-7 Working Days.
In case of cancellation when the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit or a different item, you can request a replacement or cancellation and refund depending on various factors.
If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your return/refund within 10 days of receiving the order:
Share an email with an image of the damaged, defective or different product to our customer support team at firstname.lastname@example.org within 10 business days of receiving the order.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
We are committed to treating data privacy seriously. You must know exactly what we do with your Personal Data.
Cultivator Natural Products Private Limited is a company incorporated and registered under the provisions of the Companies Act, 2013 and has its registered office at Plot No. 24 to 31 & 25 to 30,Khasra No. 135/1, Sonamukhi Nagar, Sangaria Fanta, Jodhpur 342005 (Rajasthan) India. Cultivator Natural Products Private Limited is engaged in the business of facilitating selling, marketing, and retailing cosmetic and beauty products (“Business”) through the e-commerce websites developed and owned by Cultivator Natural Products Private Limited.
We commit to protecting your privacy and hence our Personal Data handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations.
Personal Information Gathered by Cultivators’
The information we learn and gather from you, personal or otherwise, is used to register your profile, verify your identity to permit you to use the website, undertake transactions (including facilitating and processing payments), communicate with you, convey any promotional offers, services or updates associated with Cultivators’, and generally maintain your accounts with us. We also use this information to customize your experience and improve Cultivators’.
Information From Other Sources:
We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we will use to correct our records and deliver your next purchase more easily.
Categories of Personal Data
Categories of Personal Data collected and processed by us are as follows.
Demographic & Identity data
Online Identifiers and other Technical Data
Purposes of Gathering Your Personal Data
We use your personal information to operate, provide, develop, and improve the products and services. These purposes include:
Purchase and Delivery of Products and Services
We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
Provide, Troubleshoot, and Improve Cultivator
We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the CULTIVATORS’.
Communicate With You
We use your personal information to communicate with you about CULTIVATORS via different channels (e.g., by phone, e-mail, chat).
We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Data from unauthorized access, alteration, transmission, and deletion. We work to protect the security of your personal information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our applications, systems, and processes to meet the growing demands and challenges of security. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your data in line with our policies.
Your Rights as A Customer
We understand that when you interact with CULTIVATORS’, you have rights over your Personal Data. These rights involve providing reasonable steps to allow you to access your data and correct any errors among others. If you are not satisfied with our response or have unresolved concerns, you can get in touch with us to resolve the issue by email@example.com
NOTIFICATION OF CHANGES