Policies

Policies

SHIPPING POLICY

CULTIVATORS’ delivers the products purchased by you through Ecommerce Channels.

The products/orders will be processed for delivery/shipment after making advance payment / prior payment.

 The delivery of the products/orders is processed at such address which is provided by the customer. CULTIVATORS’ or its service providers (delivery partners) do not have any obligation to verify the details of the delivery address provided by the customer. You agree and understand that CULTIVATORS’ shall not be responsible in any manner whatsoever for:

  1. The delivery of the Product(s) at the wrong address which was furnished by the customer on the website.
  2. In case of any loss and/or damage to the product due to incorrect, incomplete, and/or false information furnished by the customer.
  3. In case of any defect / technical glitch in payment made for the Product(s) purchased from the Site.

The Delivery of the product (s) usually takes six (6) to eight (8) working days after acceptance of an order. The Delivery times are affected/determined by product availability, geographic location of customers, customers’ shipping destination, and the delivery partner's time to deliver the products at the customer’s location. Whilst CULTIVATORS’ will aim at delivering the products to the customer at the earliest, the delivery may be delayed in case of force majeure events, festivals, or under circumstances that may be beyond the control of CULTIVATORS’.CULTIVATORS’ will try their best to provide you the product (s) as soon as possible.

FAQ’s

What is the range of locations to which CULTIVATORS’ ships their products?

CULTIVATORS’ ships its products all over India.

Are there any shipping charges applicable to my order?

No, there are no shipping charges.

My order has been shipped. Now how can I track it?

  1. a)     Once Your order has been dispatched, you will receive an email with the details of the tracking number and the name of the courier company that is processing Your order.
  2. b)     You can track the status of Your package twenty-four (24) hours after your order is dispatched from Our warehouse.

What to do if my order shows delivered, but I haven’t received it?

You need to report the non-delivery of the order on support@cultivator.in, within twenty-four (24) hours of receiving the delivery notification by Courier Partner.

How can I find out more information about my order?

You can email us at support@cultivator.in. Speak with one of Our customer service executives through the chat functionality.

*Please note: The above terms of shipping and delivery apply to the purchases made through the Website.

 

Cancellation and Return Policy

  • Cancellation before shipment

If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via Sending an email to our customer support team at support@cultivator.in  to cancel your order along with your order ID details. (Monday To Saturday, 9 AM to 6 PM)

How will I get refunded for the cancelled orders and how long will this process take?

 In case of cancellation before shipment, we will process the refund within 24 to 48 business hours after receiving the cancellation request and the amount will reflect in your account within 6-7 Working Days.

In case of cancellation when the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

  • For payments done through credit/debit cards or net banking, the refund will be processed in the same account from which the payment was made within 24 to 48 business hours of us receiving the products back. It may take 4-5 additional business days for the amount to reflect in your account.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit or a different item, you can request a replacement or cancellation and refund depending on various factors.

 If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your return/refund within 10 days of receiving the order:

  • Step 1: Follow the following steps:

Via Email

Share an email with an image of the damaged, defective or different product to our customer support team at support@cultivator.in within 10 business days of receiving the order.

  • Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and bar codes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

 

Privacy Policy & Cookies

This Privacy Policy outlines Cultivator Natural Products Private Limited’s approach to Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal Data which is processed by us, whether in physical or electronic mode.

While you may be able to browse the platform from countries outside of India, however, please note we do not offer any product/service under this Platform outside India.  By visiting the Platform or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

In this Privacy Policy, the expressions ‘Personal Data’, ‘Data Subject’, ‘Controller’, ‘Processor’, and ‘Processing’ shall have the meanings given to them in the applicable privacy laws.

We are committed to treating data privacy seriously. You must know exactly what we do with your Personal Data.

 Who We Are?

Cultivator Natural Products Private Limited is a company incorporated and registered under the provisions of the Companies Act, 2013 and has its registered office at Plot No. 24 to 31 & 25 to 30,Khasra No. 135/1, Sonamukhi Nagar, Sangaria Fanta, Jodhpur 342005 (Rajasthan) India. Cultivator Natural Products Private Limited is engaged in the business of facilitating selling, marketing, and retailing cosmetic and beauty products (“Business”) through the e-commerce websites developed and owned by Cultivator Natural Products Private Limited.

Our Commitment

We commit to protecting your privacy and hence our Personal Data handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations.

Personal Information Gathered by Cultivators’

The information we learn and gather from you, personal or otherwise, is used to register your profile, verify your identity to permit you to use the website, undertake transactions (including facilitating and processing payments), communicate with you, convey any promotional offers, services or updates associated with Cultivators’, and generally maintain your accounts with us. We also use this information to customize your experience and improve Cultivators’.

Information From Other Sources:

We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we will use to correct our records and deliver your next purchase more easily.

Categories of Personal Data

Categories of Personal Data collected and processed by us are as follows.

Demographic & Identity data

  • Contact details such as name, email address, contact number, shipping address, country, and date of birth.
  • Open data and public records such as information about YOU that is openly available on the internet
  • Details such as Transaction amount, Bank Name, Card Type, or UPI ID.

Online Identifiers and other Technical Data

  • Location details such as data we get about your location, IP address, logs, or from where you connect a computer to the internet
  • Technical details such as device information, location, and network carrier when you use our mobile applications
  • Communications details such as the Metadata and other Personal Data we get from communications done through e-mails, SMS, instant messages, and calls
  • Usage data details such as data about how you use our website or web-based properties, pages viewed, etc.

Purposes of Gathering Your Personal Data

We use your personal information to operate, provide, develop, and improve the products and services. These purposes include:

Purchase and Delivery of Products and Services

We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

Provide, Troubleshoot, and Improve Cultivator

We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the CULTIVATORS’.

Communicate With You

We use your personal information to communicate with you about CULTIVATORS via different channels (e.g., by phone, e-mail, chat).

Data Security

We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Data from unauthorized access, alteration, transmission, and deletion. We work to protect the security of your personal information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our applications, systems, and processes to meet the growing demands and challenges of security. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your data in line with our policies.

 

Your Rights as A Customer

We understand that when you interact with CULTIVATORS’, you have rights over your Personal Data. These rights involve providing reasonable steps to allow you to access your data and correct any errors among others. If you are not satisfied with our response or have unresolved concerns, you can get in touch with us to resolve the issue by support@cultivator.in

Need to Know:

  • CULTIVATORS’ DOES NOT solicit confidential details like your OTP/CVV/PIN/Card Number/ Bank account details through any means.
  • Scamsters/fraudsters attempt various techniques such as ‘phishing’, to contact, influence, and defraud consumers. CULTIVATORS regularly cautions its customers against sharing any personal or payment-sensitive information with unknown persons as such sharing leads to unauthorized use and/or fraud and consequent financial loss.
  • CULTIVATORS shall not be liable for any loss, damage, or expense incurred by a customer where the customer has shared personal and/or payment sensitive information with scamsters/fraudsters.
  • We also request and encourage our customers to report such attempts or incidents to our customer care to enable us to investigate and explore legal recourse.
  • CULTIVATORS rely on payment partners and banks. In certain cases, involving payment/refund issues, we might see a delay as that is beyond our control once we pass the investigation to them however, we try our best not to exceed timelines stated in this policy

CONTACT US

  • For any further queries and complaints related to privacy under applicable laws and regulations, you could reach us at:
  • Contact Email Address: support@cultivator.in

NOTIFICATION OF CHANGES

We keep our Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.