CULTIVATOR’S delivers the products purchased by you through Ecommerce Channels.
The products/orders will be processed for delivery/shipment after making advance payment / prior payment.
The delivery of the products/orders is processed at such address which is provided by the customer. CULTIVATOR’S or its service providers (delivery partners) do not have any obligation to verify the details of the delivery address provided by the customer. You agree and understand that CULTIVATOR’S shall not be responsible in any manner whatsoever for:
- The delivery of the Product(s) at the wrong address which was furnished by the customer on the website.
- In case of any loss and/or damage to the product due to incorrect, incomplete, and/or false information furnished by the customer.
- In case of any defect / technical glitch in payment made for the Product(s) purchased from the Site.
The Delivery of the product (s) usually takes six (6) to eight (8) working days after acceptance of an order. The Delivery times are affected/determined by product availability, geographic location of customers, customers’ shipping destination, and the delivery partner’s time to deliver the products at the customer’s location. Whilst CULTIVATOR’S will aim at delivering the products to the customer at the earliest, the delivery may be delayed in case of force majeure events, festivals, or under circumstances that may be beyond the control of CULTIVATOR’S. CULTIVATOR’S will try their best to provide you the product (s) as soon as possible.
What is the range of locations to which CULTIVATOR’S ships their products?
CULTIVATOR’S ships its products all over India.
Are there any shipping charges applicable to my order?
No, there are no shipping charges.
My order has been shipped. Now how can I track it?
- Once Your order has been dispatched, you will receive an email with the details of the tracking number and the name of the courier company that is processing Your order.
- You can track the status of Your package twenty-four (24) hours after your order is dispatched from Our warehouse.
What to do if my order shows delivered, but I haven’t received it?
You need to report the non-delivery of the order on email@example.com, within twenty-four (24) hours of receiving the delivery notification by Courier Partner.
How can I find out more information about my order?
You can email us at firstname.lastname@example.org. Speak with one of Our customer service executives through the chat functionality.
*Please note: The above terms of shipping and delivery apply to the purchases made through the Website.
Cancellation and Return Policy
Cancellation before shipment
If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via Sending an email to our customer support team at email@example.com to cancel your order along with your order ID details. (Monday To Saturday, 9 AM to 6 PM)
How will I get refunded for the canceled orders and how long will this process take?
In case of cancellation before shipment, we will process the refund within 24 to 48 business hours after receiving the cancellation request and the amount will reflect in your account within 6-7 Working Days.
In case of cancellation, when the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
For payments done through credit/debit cards or net banking, the refund will be processed in the same account from which the payment was made within 24 to 48 business hours of us receiving the products back. It may take 4-5 additional business days for the amount to reflect in your account.
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit or a different item, you can request a replacement or cancellation and refund depending on various factors.
If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:
- Step 1: Follow the following steps:
Share an email with an image of the damaged, defective or different product to our customer support team at firstname.lastname@example.org within 7 business days of receiving the order.
- Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and bar codes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you amount after deducting the shipping charges.