Refund policy
Cancellation and Return Policy
Cancellation before shipment
If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via Sending an email to our customer support team at shop@cultivator.in to cancel your order along with your order ID details. (Monday To Saturday, 9 AM to 6 PM)
How will I get refunded for the canceled orders and how long will this process take?
In case of cancellation before shipment, we will process the refund within 24 to 48 business hours after receiving the cancellation request and the amount will reflect in your account within 6-7 Working Days.
In case of cancellation, when the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
For payments done through credit/debit cards or net banking, the refund will be processed in the same account from which the payment was made within 24 to 48 business hours of us receiving the products back. It may take 4-5 additional business days for the amount to reflect in your account.
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit or a different item, you can request a replacement or cancellation and refund depending on various factors.
If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:
- Step 1: Follow the following steps:
Via Email
Share an email with an image of the damaged, defective or different product to our customer support team at shop@cultivator.in within 7 business days of receiving the order.
- Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and bar codes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you amount after deducting the shipping charges.